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SUPPORT AND FAQ

Buying a complete package of a brand from Brandand

At Brandand, you are purchasing more than just a name – you are purchasing an identity. First and foremost, your purchase includes the original .com domain name and the logo that has been individually designed for that name. In most cases, we can also provide our logo modification service at no additional cost to you.

We understand that the process of creating a brand identity can be overwhelming. The most important thing you need to know is that Brandand provides individual customer service with every order to 100% satisfaction. We believe in creating mutually beneficial partnerships with our customers. You will have full access to our live chat system, or your can utilize our email service and toll-free number with any questions or concerns.

Brandand also assists in the basic setup of your newly purchased domain, including ensuring a fast and effortless transfer of the domain name into your own account. We can also assist you with domain forwarding and setting up your personalized email addresses. We do not consider a job complete until you are up and running with your new business name. That is the Brandand commitment.

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SUPPORT AND FAQ

Buying a complete package of a brand from Brandand

What Do I Get?

Each purchase comes with the following package:

  • Unique Brand Name
  • Registered Domain
  • Brand Identity

Some Brands Also come with:

  • Stationery Set (Business Card Design, Letterhead, Envelope, Complimentary Card
    Design)
  • T-Shirt Design
  • Uniform Designs
  • Social Media Package
  • Brand Images
  • Marketing Posters
  • Packaging Designs
  • Signage Designs
  • Style Guide
  • Other

When Will I Receive My Items?

Usually we deliver the full brand in 48 hours.
Depending on the branding package you have selected and/or the customisation required the
time estimate may vary per project.

Can I Customise The Brand?

Yes, we offer customisation with your purchase if you require any minor changes to the branding
package.

These changes come in the form of colour and font choice, elements positioning & even small corrections of the logo & similar branding assets.

Extensive customisations of the Brand will need to be discussed with us.

Book a consultation today! 

Can Someone Else Buy The Same Brand?

No. Once you buy the brand you have chosen, it will be removed from our website. Each brand
can be purchased only once.

What If I Already Have A Name?

You can buy any of the brands on sale and request to change the name of your company via
the customisation form.

You can also request to customise certain assets.

The domain isn’t subject to customisation and comes in the exact form as is written.

We also provide bespoke Branding and Design services, so feel free to contact us or
book a consultation.

What Kind Of Payment Do You Accept?

We accept payments via Credit Card and PayPal.

Can I Make A Purchase In Instalments?

Yes, we are happy to discuss a payment plan for your new brand.

Just contact us or book a consultation.

My Card Isn’t Working/Can’t Buy?

If you have issues with the payment or the system isn’t accepting your card, please get in touch with us & we’ll resolve this issue together.

Email: info@brandand.com.au

Can I Cancel My Order?

Yes, cancellation is available on any order.

However, you may request cancellation under certain circumstances.

  • Your order is less than 3 days old
  • You haven’t received the branding package

Note: after issuing a cancellation on an order, you will receive an email from us confirming that your order has been cancelled. Please ensure you’ve received this email before concluding an order has been cancelled. This email will include the necessary information regarding your refund.

Do You Offer/Consider Discounts?

Occasionally we have certain promotions on offer as well as discounts on certain products.

Follow us closely on the social media channels Facebook & Instagram, as every offer we have
available we will present it there.